Stings, doesn’t it?
You are chatting with a customer, everything is going smoothly, and then they drop the classic line:
“Let me think about it.”
Sound familiar? Don’t sweat!
This post got your back covered with some savvy responses and useful tips on how to deal with such sales objections.
What to Say when Customer says ‘Let Me Think About It’
When customers say “I need to think it over”, do you believe they are really going to think about it?
According to Ebbinghaus’s Forgetting Curve, within 24 hours people will forget 75% of what you say, and within 30 days they will forget 90% of what you said.
So salespeople should promptly address customer concerns to increase the likelihood of success.
Before we dive into videos with advanced tips from experts like Grant Cardone and Dan Lok,
let’s start with the following basic examples of what to say, alongside brief context and objective of such responses:
- “I completely understand. Is there anything specific you’re considering or comparing that I can assist with?”
- Validate their need to think it over, offer assistance in evaluating options or making comparisons.
- Validate their need to think it over, offer assistance in evaluating options or making comparisons.
- “Sure thing. Is there anything holding you back from making a decision right now that I can help address?”
- Acknowledge their hesitation, offer support in overcoming any obstacles or concerns they may have.
- Acknowledge their hesitation, offer support in overcoming any obstacles or concerns they may have.
- “Absolutely, take your time. Is there any specific aspect you’d like more information on before making a decision?”
- Empathize with the customer’s need for time, offer additional information to aid in their decision-making process.
- Empathize with the customer’s need for time, offer additional information to aid in their decision-making process.
- “Of course, I understand. Can I address any concerns or provide further clarification to help you decide?”
- Acknowledge their request, offer assistance in resolving any doubts or uncertainties they may have.
- Acknowledge their request, offer assistance in resolving any doubts or uncertainties they may have.
- “No worries, I’m here to assist you in any way I can. Is there anything you’d like to discuss further before making a decision?”
- Reassure them of your availability, offer to address any further questions or concerns they may have.
9 Videos with Expert Tips: Client says “Let Me Think About It” and You Say…
Ever had a customer hit you with the infamous “let me think about it”, then you feel like hitting pause on the conversation or you are losing the deal?
Get ready to level up your response with these 9 inspiring videos and expert tips, that will help you to close the deal.
Video #1 – by Dan Lok, “King of High Ticket”.
Dan is an entrepreneur mentor, who has been featured in Entrepreneur, Business Insider, Forbes, Tedx, and on major television networks.
Dan has different perspective and approach when your prospect says “let me think about it.
He objects to provide them more information, sell them features and benefits, or tell them to call you back.
Watch this video to discover Dan’s secret on how to manage the “let me think about it” situation.
Video #2 – by Victor Antonio
Victor is an American author, business consultant, business keynote speaker, and host.
As recommended by Victor in his video above, you should ask if the customers are unsure or not interested, then address their concerns and remove excuses of not buying, to close more deals.
Video #3 – by Andy Elliott
Andy broke the record in the United States for the most money made as a car salesman at $715,000 in one year.
As the Founder and CEO of training company The Elliott Group, Andy shared the following excellent car sales training video that includes what you should say when client says “I need to think about it”.
You can certainly pick up some inspirations from his wisdom and 20+ years of automotive sales experience here:
Video #4 – by Neil Patel
Neil is recognized as a top 100 entrepreneur under the age of 30 by President Obama, and a top 100 entrepreneur under the age of 35 by the United Nations.
Neil is also named by Forbes as one of the top 10 marketers, while Entrepreneur Magazine says Neil founded one of the 100 most brilliant companies.
When he shared his tips on how to deal with sales objections when client says “let me think about it” – you simply don’t want to miss this:
Video #5 – by Molly Ann Luna
Handling sales objections can be tricky.
In this video, Molly shares how to overcome such objections, and how to close the deal with a simple 3-steps strategy.
Video #6 – by Grant Cardone
Grant Cardone is the CEO of 7 private companies, author of 8 business books and 13 business programs.
Forbes names him as one of the top social media business influencers in the world.
Check out the case study below:
Video #7 – by Cody Askins
Cody Askins covers training for insurance agents alongside other different sales-related topics.
In this video, Cody shares how to respond to “let me think about it” – as an insurance agent.
Video #8 – Marc Wayshak
Marc is a best selling author and sales strategist.
In his video below, Marc said one of the most important parts of sale process is to actually avoid hearing the phrase “I want to think it over” in the first place.
He has some good advice here:
Video #9 – by Jeremy Miner
Jeremy Miner is an internationally recognized sales trainer.
Here is what he taught when prospects say “I need to think about it”:
